# RoyalKitchenSupplies: full reference

> RoyalKitchenSupplies is an online store operated by Sinergia Ventures LTD., shipping worldwide with the United States, the United Kingdom and the European Union as its main markets.

Source: https://royalkitchensupplies.com/en. Map of the site: https://royalkitchensupplies.com/llms.txt

## Key facts

- Catalogue: 39 products in stock, priced from $21 to $98 (USD; prices can be shown in USD, GBP, EUR).
- Delivery: United States, United Kingdom and European Union (27 countries), by express courier (over $99, over £90, over €90).
- Free delivery: United States: Free Shipping (over $99); United Kingdom: Free Shipping (over £90); European Union: Free Shipping (over €90). Other fees are shown at checkout before payment.
- Returns: 14 days from delivery, defective items only; refunds are issued after the item is received and inspected.
- Languages: English, العربية, Español, Français, Deutsch, Português, Русский, 中文, Italiano.
- Contact: support@royalkitchensupplies.com.

## Shop by category

- [Cookware & Bakeware](https://royalkitchensupplies.com/en/categories/cookware-bakeware) (7 products): [Pots & Pans](https://royalkitchensupplies.com/en/categories/pots-pans), [Dutch Ovens](https://royalkitchensupplies.com/en/categories/dutch-ovens), [Baking Pans & Sheets](https://royalkitchensupplies.com/en/categories/baking-pans-sheets)
- [Tools & Gadgets](https://royalkitchensupplies.com/en/categories/tools-gadgets) (12 products): [Cooking Utensils](https://royalkitchensupplies.com/en/categories/cooking-utensils), [Measuring Tools](https://royalkitchensupplies.com/en/categories/measuring-tools), [Peelers, Graters & Zesters](https://royalkitchensupplies.com/en/categories/peelers-graters-zesters)
- [Cutlery & Boards](https://royalkitchensupplies.com/en/categories/cutlery-boards) (7 products): [Chef's Knives & Cleavers](https://royalkitchensupplies.com/en/categories/chefs-knives-cleavers), [Knife Block Sets](https://royalkitchensupplies.com/en/categories/knife-block-sets), [Cutting Boards](https://royalkitchensupplies.com/en/categories/cutting-boards), [Knife Sharpeners](https://royalkitchensupplies.com/en/categories/knife-sharpeners)
- [Small Appliances](https://royalkitchensupplies.com/en/categories/small-appliances) (5 products): [Blenders & Juicers](https://royalkitchensupplies.com/en/categories/blenders-juicers), [Air Fryers & Toasters](https://royalkitchensupplies.com/en/categories/air-fryers-toasters)
- [Storage & Organization](https://royalkitchensupplies.com/en/categories/storage-organization) (8 products): [Food Storage Containers](https://royalkitchensupplies.com/en/categories/food-storage-containers), [Spice Racks & Jars](https://royalkitchensupplies.com/en/categories/spice-racks-jars), [Pantry Organizers](https://royalkitchensupplies.com/en/categories/pantry-organizers), [Dish Racks & Drying](https://royalkitchensupplies.com/en/categories/dish-racks-drying)

## About Us

URL: https://royalkitchensupplies.com/en/about

RoyalKitchenSupplies is an online store operated by Sinergia Ventures LTD., shipping worldwide with the United States, the United Kingdom and the European Union as its main markets.

### What we do

We curate products from a vetted network of manufacturing and fulfilment partners and bring them to you directly, without the markup that comes from holding retail floor space. That keeps our prices fair and lets us offer free shipping on larger orders.

### How we work

- **Clear shipping rates.** Standard delivery to the US, UK and EU at a flat rate, and free above a set order value. Our Shipping Policy lists every rate.

- **Direct sourcing.** We ship from partner facilities in Poland, China, Hong Kong and elsewhere, chosen per product rather than per order.

- **A 14 day return window.** If an item is not right, you have 14 days from delivery to return it unused and in its original condition.

- **A satisfaction guarantee.** Some international routes cannot provide end to end tracking. Where that is the case, our guarantee stands in its place.

### What we will not do

We would rather set expectations correctly than oversell. Delivery estimates are estimates, not guarantees, because weather, customs and carrier backlogs are outside our control. We say so plainly on our Shipping Policy rather than burying it. If something goes wrong with your order, contact us and we will work it out case by case.

### Talk to us

We are a small team and we read everything that comes in.

**Sinergia Ventures LTD.**

- **UK Address:** 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom.

- **US Address:** 304 S. Jones Blvd, Las Vegas, 89107, United States.

- **Email Address:** support@royalkitchensupplies.com

- **EU Phone number:** +44 7786 551851

- **US Phone number:** +1 302 601-0356

## Delivery Information

URL: https://royalkitchensupplies.com/en/delivery-information

_Last Updated: 6 October 2026_

### Table of Contents

- What are my delivery options?

- Can I have my order delivered to an alternative or work address?

- I have received an incorrect or faulty item

- What if I’m not in when my order is delivered?

- Will all my items be delivered together?

### 1. What are my delivery options?

Please note that our delivery service may be affected over holidays and during sale periods. Specific delivery details will be confirmed at the time of order.

Delivery is subject to stock, courier availability and courier area.
Orders placed on a business day before 2:00 PM UK time (9:00 AM US Eastern Time) can ship the same day, and every order ships within 0 to 2 business days (Monday to Friday, excluding public holidays and sale periods). Estimated total delivery times are 6 to 12 business days to the United States, 4 to 10 business days to the United Kingdom and 8 to 14 business days to the European Union. You will receive another notification when your order has shipped.
Shipping is charged at a flat rate per destination and becomes free once your order passes the free-shipping threshold: United States $9.99, free on orders over $99; United Kingdom £9.99, free on orders over £90; European Union €12.99, free on orders over €90. Amounts are in US dollars and appear in the currency you choose at checkout. Our Shipping Policy gives the estimated delivery time for each destination.

### 2. Can I have my order delivered to an alternative or work address?

Please triple check that you have provided the correct address before placing an order.
We can only change your delivery address in case your order hasn’t been processed yet and is still in our warehouse.

In case your order has not been processed, please follow these steps:

- **If you have an account with us:** Log in to your account using your email address and password.

- Select the ‘delivery address’ option from the menu on the left-hand side.

- Here you will be able to add up to five addresses to your account. _You can also add an additional delivery address at the checkout stage when placing an order._

- **If you don’t have an account with us:** Please contact our customer service at support@royalkitchensupplies.com.

Once this order has been successfully processed, you can start having items delivered to an alternative residential address.

### 3. I have received an incorrect or faulty item

We’re very sorry you have received an incorrect or faulty item.

Please email our customer service team at support@royalkitchensupplies.com and we’ll handle it from there, we’ll take good care of your case.

### 4. What if I’m not in when my order is delivered?

If you’re not in when we try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted twice before the parcel is returned back to us.

### 5. Will all my items be delivered together?

In most cases your whole order will be delivered at the same time, in exception of a delayed item.

In this case, delayed items will be dispatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under “Account Options”.

If your order has been dispatched into our courier network, we’ll send you an email enabling you to track your delivery. The email will detail how many parcels have been dispatched to you.

## Shipping Policy

URL: https://royalkitchensupplies.com/en/shipping

_Last Updated: 6 October 2026_

This Shipping Policy describes how Sinergia Ventures LTD. and its subsidiaries and affiliates (“RoyalKitchenSupplies”, “we”, “us”, and/or “our”) handle shipping.

We ship orders as soon as possible; However, this will not always be the same day that the order is placed. Orders placed on a business day before 2:00 PM UK time (9:00 AM US Eastern Time) can ship the same day, and every order ships within 2 business days at most; during sale periods there may be additional delays. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

Please triple check all shipping details you provide to us are correct prior to completing your order. Once your order has left our warehouse, we are unable to make any changes. The address submitted on order is final and any changes required are to be requested through the Courier Service.

### Table of Contents

- COVID-19 Delivery Information

- Shipping Rates and Delivery Times

- How do I check the status of my order?

- Shipping to P.O. boxes

- Why is my order stuck in transit?

- Refunds, returns, and exchanges

### 1. COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage; however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

Business days are Monday to Friday, excluding public holidays. Orders placed on a business day before 2:00 PM UK time (9:00 AM US Eastern Time) can ship the same day, and all orders ship within 0 to 2 business days. Orders placed after the cut-off, at the weekend or on a public holiday are prepared from the next business day. You will receive another notification when your order has shipped.

### 2. Shipping Rates and Delivery Times

We ship worldwide. Our main markets are the United States, the United Kingdom and the European Union, and every other country ships at one flat rate. The delivery times below are estimates based on your delivery address and are counted in business days (Monday to Friday); the total includes the 0 to 2 business days we need to prepare your order. Shipping rates are fixed in each market's own currency: US dollars for the United States, pounds sterling for the United Kingdom and euros for the European Union; all other countries are charged in US dollars.

**United States**

- Order cut-off: 2:00 PM UK time (9:00 AM US Eastern Time)

- Handling time: 0 to 2 business days

- Transit time: 6 to 10 business days

- Total delivery time: 6 to 12 business days

**United Kingdom**

- Order cut-off: 2:00 PM UK time

- Handling time: 0 to 2 business days

- Transit time: 4 to 8 business days

- Total delivery time: 4 to 10 business days

**European Union**

- Order cut-off: 2:00 PM UK time

- Handling time: 0 to 2 business days

- Transit time: 8 to 12 business days

- Total delivery time: 8 to 14 business days

For all other countries, allow 2 to 4 weeks after dispatch.

| Destination | Standard shipping | Free shipping |
| --- | --- | --- |
| United States | $9.99 | Orders over $99 |
| United Kingdom | £9.99 | Orders over £90 |
| European Union | €12.99 | Orders over €90 |
| All other countries | $9.99 | Not offered |

**PLEASE NOTE :**

Orders ship from our warehouses in the United Kingdom and Hong Kong, depending on where each item is in stock.
Shipping time is an estimate, not an absolute guaranteed delivery date. Many conditions are implicated, such as weather, holiday season, customs issues, logistics holdups, and more that can cause delays and they are out of our control.
Unfortunately our global suppliers for some countries do not provide tracking numbers but we do offer a satisfaction guarantee.
International shipping takes longer and certain countries don’t have tracking available.
If for some unknown reason you did not receive your confirmation email or tracking number:

Please don’t worry. Just send an email to support@royalkitchensupplies.com and we’ll make sure you receive it.

### 3. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order by the end of the total delivery time for your region (see section 2), please contact us at support@royalkitchensupplies.com with your name and order number, and we will look into it for you.

To track your order, go to [Track Order](https://royalkitchensupplies.com/track-order).

### 4. Shipping to P.O. boxes

Some carriers restrict delivery to P.O. Boxes. Where the carrier handling your parcel does, that carrier's own rules apply. Prices include VAT for orders delivered to the United Kingdom and the European Union, so there is nothing extra to pay on delivery. For orders to the United States and all other countries, any local taxes or import duties that apply are not included in the price.

If the order arrives at your country and…

- The customer refuses to accept the package.

- No attempt is made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

### 5. Why is my order stuck in transit?

Occasionally, orders do get delayed when entered the country. With inspections and customs packages can be stuck for up to 4 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn’t moved for several days unfortunately there’s nothing that can be done to get it moving again, besides simply waiting for it to be released, so we appreciate your understanding and thank you in advance for your patience.

### 6. Refunds, returns, and exchanges

We accept returns for defective products only, reported within 14 days of delivery. A product is defective if it was damaged in transit, is faulty, or is not what you ordered (a different item, size or colour, or missing parts). A change of mind, a size or colour you chose, normal wear and tear, and damage that happens after delivery through an accident or misuse are not defects.

Contact us at support@royalkitchensupplies.com within 14 days of delivery, before you send anything back, with your order number, a short description of the problem and clear photos or a short video; for damage in transit, add a photo of the packaging. Once we confirm the defect, we cover the return shipping and put it right with a replacement or a full refund, or store credit if you prefer. Items sent back without our confirmation may not be accepted or refunded. The full terms are in our [Refund & Returns Policy](https://royalkitchensupplies.com/en/returns).

If you have any further questions, please don’t hesitate to contact us at support@royalkitchensupplies.com.

**Sinergia Ventures LTD.**

- **UK Address:** 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom.

- **US Address:** 304 S. Jones Blvd, Las Vegas, 89107, United States.

- **Email Address:** support@royalkitchensupplies.com

- **EU Phone number:** +44 7786 551851

- **US Phone number:** +1 302 601-0356

## Return and Refund Policy

URL: https://royalkitchensupplies.com/en/returns

We want every RoyalKitchenSupplies order to feel clear after checkout. We accept returns for defective products only. This page explains what counts as a defect, how to report one within 14 days of delivery, and what happens after an approved return reaches us.

**Return window:** 14 days from delivery, defective items only

- Returns are accepted for defective products only, reported within 14 days of delivery.
- Contact us first: we verify every return, and refunds follow approval and inspection.
- Items that arrived working and were later damaged by misuse are not covered.

### How a return works

Every return starts with a message to us. You report the defect, we verify it, and only then do you send the item back. The return covers verification, shipment, and inspection; the refund follows once the return is approved.

- Contact us within 14 days: Reach us within 14 days of delivery with your order number. You will find it in your account order history or on the order tracking page.
- Show us the defect: Tell us which item is affected and what is wrong, and send clear photos or a short video. For damage in transit, add a photo of the packaging.
- We verify the defect: Our team checks your report against the 14-day window and the criteria on this page, then confirms whether the return is approved.
- Send the item back: Only after approval, follow the return instructions we send you. Keep your carrier receipt until the return is closed.
- Inspection and refund: Once received, we inspect the item to confirm the defect. Approved refunds are issued to the original payment method or recorded manually.

### What counts as defective

- Arrived damaged: the product reached you broken, cracked, bent, or crushed in transit.
- Faulty: the product does not work as intended or shows a manufacturing fault.
- Wrong or incomplete: you received a different item, size, or colour than you ordered, or parts or accessories were missing from the package.
- Reported within 14 days of delivery and sent back, once approved, with its original packaging, tags, accessories, and included documents.
- Partial quantities from an order, as long as they have not already been returned or refunded.

### Items that may not qualify

- Non-defective items: arrived working and as described, including a change of mind, a size or colour you chose, or an item no longer needed.
- Damage after delivery: misuse, accidents, water, heat, chemicals, incorrect use or installation, and repairs or modifications.
- Normal wear and tear, and slight colour differences caused by your screen.
- Late or unconfirmed returns: reported after 14 days, sent without our approval, or sent back incomplete.
- Special items, unless defective: digital goods and gift cards, final sale and clearance, personalized items, and opened hygiene products.

Defect or damage? A defect is a problem the product already had when it reached you: damaged in transit, faulty, or not what you ordered. A problem that appears after a product arrived working, through an accident, misuse, or everyday wear, is not a defect. We decide from your photos or video and, when needed, by inspecting the item, and we always explain what we found. Not sure? Contact us within 14 days of delivery and we will confirm whether your item qualifies before you send anything.

### Refund rules

Refunds are capped at the remaining refundable order balance. Shipping, taxes, discounts, and fees may be adjusted based on the approved items and the condition received.

- Original payment method: Card, PayPal, Razorpay, and Paystack refunds are sent back through the original payment provider when possible.
- Partial refunds: If only part of an order is returned, the refund may include the item amount, eligible tax, and selected fees.
- Manual refunds: COD, cash, POS, and manual payments may be handled outside the payment gateway and recorded by the store team.
- Approved defects are on us: Once we confirm a defect, we cover the return shipping and put it right with a replacement or a full refund. If you prefer, we can issue store credit for your next order instead.

## Frequently asked questions

### What is RoyalKitchenSupplies?

RoyalKitchenSupplies is an online store. RoyalKitchenSupplies brings home cooks the right tools for the job: cookware and bakeware, cutlery, gadgets, small appliances, and smart storage that make every meal easier.

### What does RoyalKitchenSupplies sell?

RoyalKitchenSupplies sells products across Cookware & Bakeware, Tools & Gadgets, Cutlery & Boards, Small Appliances, Storage & Organization.

### Does RoyalKitchenSupplies ship internationally?

Yes. RoyalKitchenSupplies ships worldwide. Orders above the free-shipping threshold ship free; smaller orders pay a flat rate shown at checkout.

### What languages and currencies does RoyalKitchenSupplies support?

The store is available in 9 languages (en, fr, de, es, it, pt, ar, ru, zh) and prices can be shown in USD, GBP, EUR.

### How do I contact RoyalKitchenSupplies?

Email support@royalkitchensupplies.com or call +447786551851

### Where can I read RoyalKitchenSupplies's delivery and returns policies?

Delivery details are at https://royalkitchensupplies.com/en/delivery-information and the returns policy at https://royalkitchensupplies.com/en/returns.

### SIGN INTO MY ACCOUNT?

To access your account, Click the “MY ACCOUNT” button in the Top Right Menu of any page;

- Enter the email address you registered your account with or your customer number (this will be printed on your delivery note or statement).

- Enter your password.

- Click ‘Sign in’.

If you have forgotten your password, you can view your ‘password hint’ or reset it from the My Account screen by clicking ‘Forgotten Password’.

If you choose to reset your password, you will receive an email containing a temporary password. Use this to log in to your ‘My Account’ and change your password by clicking on ‘Change Details’ and then ‘Sign in details’ on the left-hand side of the page. You may need to check your Junk/Spam folder for the password reset email.

If you are still having problems, please contact us at support@royalkitchensupplies.com

### ACCOUNT PAYMENT OPTIONS?

You can pay for your order at the time of purchase by clicking pay by credit/debit card or by using Paypal.

### CHANGE MY PERSONAL DETAILS?

It is important that your personal account details are up to date so we can keep in contact with you.

Log into ‘My Account’ and Select ‘update Details’ from the menu on the left-hand side Then choose to change your ‘contact details’.

You can change your name, email and delivery address and you can add an alternative or additional delivery addresses that you can pick when paying for new items in the future.

### CLOSE MY ACCOUNT?

We’re very sorry you’re thinking about leaving us, please contact us if anything we can do to change your mind.

In order for us to close your account, please contact us by email at privacy@royalkitchensupplies.com and we’ll delete your contact details from our database permanently.

#### 2. PLACING AN ORDER

### HOW DO I PLACE AN ORDER?

Placing an order is easy!

- Browse and shop for items you want on the website

- Add them to your cart and proceed to checkout

- Fill in your details and pick your payment option

- Submit and wait for your email confirmation,

In case you have not received a confirmation email after a successful checkout, check your spam folder, if not received, no worries , contact us at support@royalkitchensupplies.com and we’ll check it for you.

### HAS MY ORDER GONE THROUGH?

Once you place an order and your payment has gone through successfully, you’ll receive a confirmation email within 1 hour, which will include all items you have purchased and estimated delivery dates when calculated.

Make sure to use a correct email address on your order so you can receive the email, and make sure you are checking the correct email address not a secondary one.

If you still can’t find the email, at the correct email address, and after you’ve given it some time, please check your spam folder and add our email sender to your contact list.

At the end, if you can’t find it at all, please sign in to your account and select ‘Orders’. Although the details may not instantly be there to view, they will appear within 2 hours of ordering.

### CAN I CHANGE OR CANCEL MY ORDER?

Our order process is super fast, so make sure to cancel your order before we process it. Or contact us it might be a delayed items, these are the only cases we accept canceling your orders.

To cancel delayed items, log into your account and select ‘Orders’ and click on cancel button next to your order.

If you’re unable to cancel the order, please return it back to us for a full refund.

#### 3. PAYMENTS

### WHAT ARE THE AVAILABLE WAYS TO PAY ?

You can either pay using :

- **Your Credit card:** you can pay using your credit card, payment is processed securely through the international payment gateway Stripe.

- **Your paypal account:** you have to sign in to your paypal account during the checkout and validate your payment.

#### 4. RETURNS AND REFUNDS

### WHAT ARE YOUR RETURN OPTIONS ?

For more details on return policy and options please visit :

- [Refund & Returns Policy](https://royalkitchensupplies.com/returns)

- [Arrange A Return](https://royalkitchensupplies.com/arrange-a-return)

### WHAT ARE YOUR REFUND OPTIONS ?

Refund timescales and eligibility are set out in our [Refund & Returns Policy](https://royalkitchensupplies.com/returns).

### WHY I CAN’T SEE MY REFUND IN MY BANK ACCOUNT YET?

In most cases we send a confirmation email when a refund request has been processed and when accepted another email containing the ARN (Acquirer Reference Number). Please allow the timescales to receive your refund and check with your bank using the ARN.

### HOW DO MY RETURNS SHOW ON MY NEXT CREDIT ACCOUNT STATEMENT?

On your account, RMA requests section, you will see a short description of any items you have returned, the date we processed the return, the item number, the size, the invoice number.

#### 5. DELIVERY

### WHAT ARE MY DELIVERY OPTIONS?

See our [Shipping Policy](https://royalkitchensupplies.com/shipping) for rates and delivery estimates, and [Delivery Information](https://royalkitchensupplies.com/delivery-information) for more about delivery options and [Track Order](https://royalkitchensupplies.com/track-order) to follow your parcel