Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
Track your order, from our partners to your kitchen
A new skillet, a sharper chef's knife, the stand mixer you have been eyeing for months: once you have ordered, you want to know where it is. This page lets you track your order with RoyalKitchenSupplies at any point after checkout. Enter your order details in the form above and you will see where things stand.
Your order confirmation email usually arrives within the hour. When the parcel leaves, a second email brings your tracking number and tells you how many parcels are on their way. Allow up to 48 hours for that number to show movement, as carriers often take a day or two to scan a new parcel. With an account, you can also follow progress under My Account, in Order Tracking.
How we choose what we sell
Our range is deliberately small: around forty pieces across Cookware & Bakeware, Tools & Gadgets, Cutlery & Boards, Small Appliances and Storage & Organization. We would rather offer a handful of tools that earn their place on your counter than a catalogue of near-duplicates.
Each product comes from a vetted network of manufacturing and fulfilment partners, chosen product by product. Buying direct, without the cost of retail floor space, keeps our prices fair. And if something is not right when it arrives, you have 14 days from delivery to return it unused and in its original condition. The full terms are on our returns page.
How we prepare your parcel
A kitchen tool is only useful if it arrives complete and in one piece, so we prepare each order with care and with this kind of product in mind:
- The right items: we check that your order matches what you chose, in the size, colour or set you picked, with the lids, inserts, attachments and instructions that belong with it.
- Packed to travel: knives and sharp tools secured so they cannot cut through the box, glass, ceramic and other fragile pieces cushioned, appliances kept in their protective packaging.
If anything arrives damaged or not as described, contact us with your order number and a photo, and we will put it right.
Processing time, and what changes in peak season
Orders are normally processed within 1 to 2 business days of your confirmation email, excluding weekends and public holidays. Processing covers preparing and packing your order; delivery estimates are counted from dispatch.
Some weeks bring far more orders than usual: Black Friday and Cyber Monday, the run-up to Thanksgiving and the end-of-year holidays, and our seasonal sales. Kitchenware is a favourite gift, and carriers are stretched at exactly the same moments, so both preparation and transit can take longer. If you are cooking for a date that matters, order a little earlier. And when you track your order in those weeks, a status that stays put for a day or two usually means a backlog, not a problem.
Delivery times and where to learn more
Once dispatched, estimated delivery times depend on where you live:
- United States: Standard shipping $5.99, 3 to 5 business days; free shipping on orders over $50, 5 to 7 business days.
- United Kingdom: Standard shipping $9.99, 1 to 3 weeks; free shipping on orders over $75, 10 days to 3 weeks.
- European Union: Standard shipping $12.99, 1 to 3 weeks; free shipping on orders over $90, 10 days to 3 weeks.
- All other countries: 2 to 4 weeks at a flat $9.99.
We ship from partner facilities in Poland, China, Hong Kong and elsewhere, so these are estimates, not fixed dates: weather, customs and carrier backlogs sit outside our control, and some international routes have no end-to-end tracking. Every rate and delivery detail is on our delivery information page.
Points on every order
Every purchase earns points through our loyalty programme, which is free to join. Silver members earn 1 point per $1 spent, Gold members 1.5 points plus free shipping, and Platinum members 2 points. Reviews and referrals earn points too.
Points come off your total at checkout, starting at $5 off for 500 points, and they do not expire while your account stays active. An account has one more advantage: you can track your order from My Account without digging out the shipping email.
Questions, problems and complaints
We are a small team and we read everything that comes in. If anything about your order is unclear, a tracking status, a missing email, an address to fix, contact us with your order number so we can find it straight away.
If you have already spoken to us and the issue is not settled, our complaints process explains how to raise it formally. Complaints handled by our Contact Centre are usually resolved within 3 business days, and you will be kept informed at every stage.
Frequently asked questions
I placed my order but have no tracking number yet. Is that normal?
Yes. The tracking number is emailed when the parcel is dispatched, usually 1 to 2 business days after your order confirmation, a little longer during sales. Check your spam folder too, and if it still has not arrived, write to us and we will resend it.
My tracking number does not show any updates. What should I do?
Allow up to 48 hours after the shipping email for the tracking information to become available, as carriers need time to scan a new parcel. On longer international routes, updates can also pause while a parcel crosses borders or clears customs. If you have not received your order within 10 days of your shipping confirmation, please contact us.
Why did my order arrive in several parcels?
Usually your whole order arrives together. Products ship from different partner facilities, though, and a delayed item is sent as soon as it is back in stock, so you may receive more than one parcel. The dispatch email tells you how many parcels to expect.
I entered the wrong delivery address. Can I change it?
We can change the address only if your order has not been processed yet and is still with us, so contact us as soon as you notice. Once the parcel has left, the address can no longer be changed on our side, and any change has to be requested through the carrier.
Will my order take longer around Black Friday or the holidays?
It can. Sales and the end-of-year holidays bring many more orders, and both preparation and transit can take longer. Our estimates are never guaranteed dates, so order gifts early. Current timings for your region are on the delivery information page.
My item arrived damaged or it is not what I ordered. What now?
We are sorry, that is not how it should arrive. Email support@royalkitchensupplies.com with your order number and a photo of the item and its packaging, and we will take it from there. How returns work is explained on our returns page.
What happens if I am not home when the parcel is delivered?
If the carrier cannot leave your parcel in a safe place, they leave a card showing when they tried to deliver. Delivery is attempted twice before the parcel is returned to us, so keep an eye on your tracking and on any notice left at your door.